↳ THE PROBLEM

Most websites don’t fail because of technology or design.

They fail because the structure is confusing, the content is messy, and no one has stepped back to ask how the whole thing should work.

 

↳ HOW I HELP

Every engagement starts the same way: with your users, and with the questions that should have been asked before anything was built.

 

↳ WHEN TO ENGAGE ME

This work is usually needed when:

  • you're planning a redesign but don’t trust the brief

  • the site has grown and no longer makes sense

  • internal teams can’t agree on what’s wrong

  • content has accumulated without structure

  • you're about to spend significant money and want to make better decisions first

 

↳ SERVICES

Four ways to work together, depending on how clear the problem already is.

 

Working with smaller businesses

For smaller businesses and founder-led organisations, Website Builds & Support offers a well-structured site without a full strategy engagement.

↳ SELECTED WORK

A cross-section of projects: from national peak bodies to Pacific infrastructure engineering.

↳ WHO I WORK WITH

Organisations with a website problem they can't quite name, including
industry associations. professional service firms. government organisations. health & allied health providers. First Nations organisations. education and training providers. purpose-led not-for-profits.

 

↳ ABOUT LAURA

15+ years working across content, UX and websites. A UX Diploma. A track record of complex, high-stakes work for organisations ranging from small businesses to national peak bodies.

I'm currently available for senior UX, digital strategy and web content roles, as well as embedded contracts and project-based strategy work.

If your website is unclear, overgrown or no longer doing its job, I can work out what needs to change.