◉ Available for work · Q3 2026
Fix the thinking.
Then fix the website.
Website strategy, UX and content structure for organisations with messy, underperforming websites. I help you work out what's broken, why it's broken, and what to fix first.
Website Strategy
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UX
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Content Strategy
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Information Architecture
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Website Strategy – UX – Content Strategy – Information Architecture –
↳ THE PROBLEM
Most websites don’t fail because of technology. Or design.
They fail because the structure is confusing, the content is messy, and no one has stepped back to ask how the whole thing should work.
↳ HOW I HELP
Whether you need a diagnosis, a plan, someone to oversee a build, or an ongoing strategic partner, I start the same way every time.
With your users. With the questions that haven't been asked. With the thinking that should have happened before anything was built.
↳ SERVICES
Complex websites, made simple. Wherever you are in the process, there's a clear next step.
01
Website Diagnosis
Complex websites, made simple. Wherever you are in the process, there's a clear next step.
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02
Website Blueprint
You know what's wrong. Now you need a detailed plan to fix it; concrete enough to hand to any team and act on immediately.
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03
Website Delivery
Getting it built. Strategic oversight, managed delivery, or direct build. Scoped to what you actually need.
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03
Website Delivery
Getting it built. Strategic oversight, managed delivery, or direct build. Scoped to what you actually need.
→
04
Ongoing Web Strategy
Senior web and content thinking on a regular basis for organisations whose websites never stop evolving.
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1. Website Diagnosis
Something's not working. You're not sure what. Before you spend money on a redesign, find out what's actually broken, and what to do about it.
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2. Website Blueprint
You know what's wrong. Now you need a detailed plan to fix it; concrete enough to hand to any team and act on immediately.
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3. Website Delivery
Getting it built. Strategic oversight, managed delivery, or direct build. Scoped to what you actually need.
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4. Ongoing Web Strategy
Senior web and content thinking on a regular basis for organisations whose websites never stop evolving.
Also working with smaller businesses
Working with smaller businesses and founder-led organisations remains a key part of what I do. If you need a clean, well-built website without a full strategy engagement, the Builds & Support service is designed for you
selected work
A cross-section of projects: from national peak bodies to Pacific infrastructure engineering.
about laura
15+ years working across content, UX and websites. A UX Diploma. A track record of complex, high-stakes work for organisations ranging from small businesses to national peak bodies.
Currently available for senior UX, digital strategy and web content roles, as well as embedded contracts and project-based strategy work.