◉ Available for work May 2026
Fix the thinking.
Then fix the website.
Website strategy, UX and content structure for organisations with messy, underperforming websites — working out what’s broken, why, and what to fix first.
↳ THE PROBLEM
Most websites don’t fail because of technology or design.
They fail because the structure is confusing, the content is messy, and no one has stepped back to ask how the whole thing should work.
↳ HOW I HELP
Every engagement starts the same way: with your users, and with the questions that should have been asked before anything was built.
↳ WHEN TO ENGAGE ME
This work is usually needed when:
you're planning a redesign but don’t trust the brief
the site has grown and no longer makes sense
internal teams can’t agree on what’s wrong
content has accumulated without structure
you're about to spend significant money and want to make better decisions first
↳ SERVICES
Four ways to work together, depending on how clear the problem already is.
Working with smaller businesses
For smaller businesses and founder-led organisations, Website Builds & Support offers a well-structured site without a full strategy engagement.
↳ SELECTED WORK
A cross-section of projects: from national peak bodies to Pacific infrastructure engineering.
↳ WHO I WORK WITH
Organisations with a website problem they can't quite name, including
↳ ABOUT LAURA
15+ years working across content, UX and websites. A UX Diploma. A track record of complex, high-stakes work for organisations ranging from small businesses to national peak bodies.
I'm currently available for senior UX, digital strategy and web content roles, as well as embedded contracts and project-based strategy work.